Help Center

Log in to your account with your email and password. Once logged in you will have the option to change all your customer information. Click on My Information, edit your details and click Save.

You log in with your email and password registered in your account on this website. If you can't remember your password, please click on «Forgot Password» to reset it.

To change your password log in to your account, click on My Information, edit your password and click Save.

Click on "Forgot password" in the upper right hand corner of our website, enter the email registered in your account and click Retrieve. You will receive a link on the email address entered in the box. Click on the link and change your password. If you cannot remember the email address registered in your account, please contact us.

You can check your orders in your online account.

Our website is registered in Atlanta, GA USA and we have offices in USA, South America and Europe.

Yes, our products are subject to Terms and Conditions. Please read it before buying anything. Once you've made a purchase you have agreed to all these.

To buy the service, you must agree to our Terms and Conditions. This will be considered your consent for buying the products.

We offer 100% guarantee. However, our products are subject to Terms and Conditions and we will offer a refund only if the service did not work.

You can purchase any of our products by using both credit and debit cards.

Our company was launched in 2002. Since then we are offering our services to thousands of customers worldwide.

Our mailing address is: 4780 Ashford Dunwoody Rd, Suite A 236 Atlanta, GA, 30338 United States.

We offer 24/7 Customer Support. In case you couldn't find the answer to your question using the search box available on this page, please visit our Community.

You must check if the mobile you wish to recharge is a prepaid number and allows prepaid recharges. After this, please make sure you have the correct number and mobile operator selected.

The rates that apply to calls made by the mobile number you recharge will be the ones established by the local mobile provider. Please check this information with that mobile provider.

The Mobile Recharge is processed once you receive the invoice with the status “Successful.” This means that the amount was sent to the mobile operator. It may take up to 24 hours for the mobile operator to update the credit to the prepaid number you selected.

MobileRecharge.com may have special offers for different mobile operators. Please check the Terms and Conditions displayed on the Mobile Recharge page to make sure you know all the details of an ongoing promotion.

The Mobile Recharge credit is normally received immediately after a successful purchase. However, on rare occasions, if the mobile operator of the prepaid number you selected to recharge is experiencing delays then the Mobile Recharge could take 12 to 24 hours. This depends entirely on the mobile operator in the country of your recharge. If after 24 hours the Mobile Recharge has not been received, then please get in touch with the mobile operator directly. The contact information for the operator is available on the invoice. Alternatively you can let us know after 24 hours, so that we can contact the operator for you.

The “Failed” status can result if the mobile operator in that country is experiencing a technical outage. In this case we will attempt to send the recharge to that operator over the following 12 hours during which time the mobile operator will most likely have recovered and be able to accept the recharge. The status will then charge to “Successful”.

The “Failed” status can also result for: incorrect mobile number, incorrect operator-number combination entered, post-paid instead of prepaid mobile number entered, mobile number is not yet activated etc. Please recheck the information you entered to make sure all information is valid.

If a “Failed” status changes to “Successful” then you will be charged accordingly. If after 72 hours, the status remains on “Failed” and you have not requested an inquiry, then our system will automatically cancel the transaction and you will not be charged.

For Mobile Recharge you will be charged a service fee of minimum $1, depending on the amount you are recharging. You can see the exact service fee amount on your checkout order summary before completing the purchase.

Mobile Recharge is a service that allows you to send credit to any mobile phone in the world. It is fast, simple and reliable!

Unfortunately, we cannot retrieve recharges that were sent to the wrong number or operator. These transactions are considered complete and we cannot retrieve or refund them since a successful online payment leads to immediate credit availability on the recharged mobile. Please carefully check and double-check the number you enter.

If the bonus was not received, you or the beneficiary should get in touch with the mobile operator directly. The contact information is available on your invoice with us. Alternatively, you can let us know after 24 hours, so that we can contact the operator for you.

The promotions that we display on our website are run solely by the local mobile operators, who are fully responsible for awarding the bonuses. We also display their Terms and Conditions associated with a specific promotion to offer our customers clear details.

In many countries, the government charges a local sales tax on Mobile Recharges. It is the same tax that consumers would have to pay if they bought a Mobile Recharge in store, in that particular country. Also note that mobile operators in several countries reserve the right to impose fees without prior notice on mobile recharges.

We do not impose any expiration date on the Mobile Recharge that you send and normally the mobile operator of the phone you are recharging will not impose any either. However, when there is a bonus promotion offered by a mobile operator, then we will display the operator's Terms and Conditions for that promotion and occasionally those Terms and Conditions may include an expiration date or other conditions on the bonus amount received.

Yes, every person who wants to use our services has to open an account with MobileRecharge.

You will receive an invoice for the service you buy which will be sent to your email. All invoices will be available in your online account.

Our website is secure for online transactions. We use reasonable precautions to keep the personal information you disclose both in your browsing and your purchases and to never release this information to third parties.

You can pay with any of the major cards accepted, even if they have been issued outside US. Please check the bottom of the page for accepted payment methods. One exception only: American Express cards can be used only for USD payments.

We accept Visa, Mastercard, American Express and Discover for orders on the website. You can also use your PayPal account with us.

Your billing address is the address your card was issued to. Please use this address for your orders on the website. We will not send anything by mail to you.

If your billing address has recently changed, but you don't have any card saved in your account, you don't need to edit the address with us until you make a new payment. If you have a saved card, just click «Edit» in My Information section from your account and enter the new address.

No. But we accept all major cards and Paypal. Check our payment options on the bottom of the page.

There is no maximum order limit set.

The service can only be bought from the website.

A “Pending” transaction is any transaction waiting to be processed. On your credit card statement it may appear as a pending debit and this will turn to a full debit as soon as your order changes from “Pending” to “Successful”. If your order does not ever go to “Successful”, then the pending debit will disappear automatically from your credit card statement. You are only charged for “Successful” orders.